Terms and Conditions

The tutoring service offered by Lucy Haseler are subject to the Terms and Conditions stated below:

A. Lesson Cancellation

  1. 1.If the Client cancels an arranged Lesson less than 24 hours before the Lesson is due to begin, for a reason other than an accident or an emergency, then the Client shall be obliged to pay a cancellation fee amounting to half of that cancelled Lesson’s fee unless a mutual alternative agreement has been made between the Client and the Tutor.
  2. If the client cancels an arranged lesson less than 24 hours before the lesson is due to commence then the whole fee will be charged.
  3. In the instance of illness: the first incidence, the fee will be waved. Subsequent illnesses will be discussed but will otherwise be charged as stated in T and C’s A1 & A2.
  4. If the Tutor cancels an arranged Lesson less than 24 hours before the Lesson is due to begin, for a reason other than an accident or an emergency, then the Client is entitled to ask that a subsequent Lesson, up to the same duration, be offered by the Tutor at half of the agreed Lesson Fee unless a mutual alternative agreement has been made between the Client and the Tutor.

    5. B. Payment

    1. The Client shall pay the Lesson Fee either directly to Lucy Haseler on or before the day of the tutoring using the details provided via email.